Technical Support Engineer
- Режим работы: Полный рабочий день
- Опыт работы: опыт работы от 0 до 0 года/лет
- Испытательный срок: 0 мес.
- З/п на время испытательного срока: не указана
- З/п после испытательного срока: 1000-1200$ руб.
- Знание иностранного языка: fluent (or at list intermediate level) English
- Тип занятости: Полный рабочий день
- График работы: Mon-Fri 9-18
- Город: Москва
- Адрес: 1000, Zixing road, Shanghai, China
Требования к кандидату
Requirements：
• Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products.
• Good English written and oral skills
• Good grammar and spelling in written communications
• Ability to multitask among multiple customers and applications
• Ability to work with complex procedures and program guidelines
• Patience and Empathy in customer interactions
• Active listening skills
• Inbound customer service skillset in field of software technologies
• Familiar with application tools used at call centers
Обязанности
Responsibilities：
• Represent Microsoft and communicate with Microsoft Cloud customers in APGC region.
• Manage relationships with multiple customers, partners and collaborate with MS people
• Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
• Document incidents, report customer suggestions and technical issues to Microsoft
Условия
We offer:
• Competitive salary (1000 – 1200 USD + bonuses)
• Accommodation in Shanghai
• Flight ticket to Shanghai
• Lunch
• Health insurance
• Continuous training of hard and soft skills
• Free English courses in the office
• Motivated and highly professional team to work with
• Comfortable working environment (spacious and well-equipped workstations, meeting-rooms, coffee bar, interactive lounge zone, sport facilities)
• Corporate events